:root {
  --bg: #eef2f1;
  --surface: #ffffff;
  --surface-2: #f6f8f7;
  --ink: #15201d;
  --ink-2: #4b5b56;
  --ink-3: #7a8a85;
  --line: #dbe3e0;
  --brand: #0f766e;
  --brand-ink: #ffffff;
  --brand-soft: #d9f0ec;
  --accent: #b45309;
  --ok: #15803d;
  --ok-soft: #dcfce7;
  --bad: #b91c1c;
  --bad-soft: #fee2e2;
  --warn: #a16207;
  --warn-soft: #fef3c7;
  --bubble-user: #d9f0ec;
  --bubble-bot: #ffffff;
  --chat-bg: #e7eeec;
  --shadow: 0 1px 2px rgba(16, 24, 20, .06), 0 8px 24px rgba(16, 24, 20, .08);
  --radius: 14px;
  --font: "Noto Sans", "Noto Sans Ethiopic", system-ui, -apple-system, "Segoe UI", sans-serif;
  color-scheme: light;
}
@media (prefers-color-scheme: dark) {
  :root {
    --bg: #0e1513; --surface: #16201d; --surface-2: #1c2825; --ink: #e6efec; --ink-2: #b3c2bd; --ink-3: #82938d;
    --line: #2a3834; --brand: #2bb3a3; --brand-ink: #04211d; --brand-soft: #173c37; --accent: #f59e0b;
    --ok: #4ade80; --ok-soft: #12301f; --bad: #f87171; --bad-soft: #3a1717; --warn: #fbbf24; --warn-soft: #3a2e10;
    --bubble-user: #173c37; --bubble-bot: #1c2825; --chat-bg: #111a18;
    --shadow: 0 1px 2px rgba(0,0,0,.4), 0 8px 24px rgba(0,0,0,.35);
    color-scheme: dark;
  }
}
* { box-sizing: border-box; }
html, body { margin: 0; height: 100%; }
body { background: var(--bg); color: var(--ink); font: 15px/1.5 var(--font); display: flex; flex-direction: column; height: 100vh; height: 100dvh; }
button, input, textarea, select { font: inherit; color: inherit; }
button { cursor: pointer; }
.hidden { display: none !important; }
a { color: var(--brand); }

/* ---------- top bar ---------- */
.topbar { position: relative; z-index: 30; flex: none; display: flex; align-items: center; gap: 12px; padding: 10px 20px; background: var(--surface); border-bottom: 1px solid var(--line); }
.logo { display: flex; align-items: center; gap: 10px; font-weight: 700; font-size: 18px; }
.logo-mark { width: 34px; height: 34px; border-radius: 10px; background: var(--brand); color: var(--brand-ink); display: grid; place-items: center; font-weight: 700; }
.logo small { display: block; font-weight: 400; font-size: 12px; color: var(--ink-3); }
.topbar .spacer { flex: 1; }
.pill { display: inline-flex; align-items: center; gap: 6px; padding: 3px 10px; border-radius: 999px; font-size: 12px; background: var(--warn-soft); color: var(--warn); font-weight: 600; }
.btn { border: 1px solid var(--line); background: var(--surface); padding: 7px 14px; border-radius: 10px; }
.btn:hover { background: var(--surface-2); }
.btn.primary { background: var(--brand); border-color: var(--brand); color: var(--brand-ink); font-weight: 600; }
.btn.primary:disabled { opacity: .45; cursor: not-allowed; }
.btn.danger { background: var(--bad); border-color: var(--bad); color: #fff; font-weight: 600; }

/* ---------- chat layout ---------- */
.layout { display: grid; grid-template-columns: minmax(0, 440px) minmax(0, 380px); gap: 24px; justify-content: center; padding: 20px; flex: 1; min-height: 0; }
.phone { display: flex; flex-direction: column; background: var(--chat-bg); border-radius: 22px; box-shadow: var(--shadow); overflow: hidden; border: 1px solid var(--line); min-height: 0; }
.chat-head { display: flex; align-items: center; gap: 10px; padding: 10px 12px; background: var(--brand); color: var(--brand-ink); }
.avatar { width: 38px; height: 38px; border-radius: 50%; background: rgba(255,255,255,.2); display: grid; place-items: center; font-weight: 700; font-size: 17px; flex: none; }
.chat-title { flex: 1; min-width: 0; }
.chat-title b { display: block; }
.chat-title span { font-size: 12px; opacity: .85; }
.icon-btn { border: 0; background: transparent; color: inherit; width: 36px; height: 36px; border-radius: 50%; display: grid; place-items: center; }
.icon-btn:hover { background: rgba(255,255,255,.15); }
.icon-btn svg { width: 20px; height: 20px; }
.icon-btn[aria-pressed="false"] { opacity: .55; }
.langs { display: flex; gap: 6px; padding: 8px 12px; background: var(--surface); border-bottom: 1px solid var(--line); }
.lang-chip { border: 1px solid var(--line); background: var(--surface); border-radius: 999px; padding: 3px 12px; font-size: 13px; }
.lang-chip[aria-pressed="true"] { background: var(--brand); color: var(--brand-ink); border-color: var(--brand); font-weight: 600; }

.msgs { flex: 1; overflow-y: auto; padding: 14px 12px 8px; display: flex; flex-direction: column; gap: 8px; min-height: 0; }
.bubble { max-width: 86%; padding: 8px 12px; border-radius: 14px; box-shadow: 0 1px 1px rgba(0,0,0,.06); white-space: pre-wrap; word-wrap: break-word; position: relative; }
.bubble.bot { align-self: flex-start; background: var(--bubble-bot); border-bottom-left-radius: 4px; }
.bubble.user { align-self: flex-end; background: var(--bubble-user); border-bottom-right-radius: 4px; }
.bubble .meta { display: flex; align-items: center; gap: 6px; font-size: 11px; color: var(--ink-3); margin-top: 2px; }
.bubble .speak { border: 0; background: transparent; color: var(--brand); padding: 0; display: inline-flex; }
.bubble .speak svg { width: 16px; height: 16px; }
.bubble.sms { align-self: center; max-width: 92%; background: var(--warn-soft); border: 1px dashed var(--warn); color: var(--ink); }
.bubble.sms .sms-label { font-size: 11px; font-weight: 700; color: var(--warn); text-transform: uppercase; letter-spacing: .04em; display: block; margin-bottom: 2px; }
.bubble.notice { align-self: center; background: transparent; box-shadow: none; color: var(--ink-3); font-size: 12px; text-align: center; padding: 2px 8px; }
.bubble img.thumb { display: block; max-width: 180px; border-radius: 10px; }
.typing { align-self: flex-start; background: var(--bubble-bot); border-radius: 14px; padding: 10px 14px; display: flex; gap: 4px; }
.typing i { width: 6px; height: 6px; border-radius: 50%; background: var(--ink-3); animation: blink 1.2s infinite; }
.typing i:nth-child(2) { animation-delay: .2s; } .typing i:nth-child(3) { animation-delay: .4s; }
@keyframes blink { 0%, 80%, 100% { opacity: .25; } 40% { opacity: 1; } }

/* match cards */
.cards { align-self: stretch; display: flex; flex-direction: column; gap: 8px; }
.card { background: var(--surface); border: 1px solid var(--line); border-radius: 12px; padding: 10px 12px; display: grid; grid-template-columns: auto 1fr; gap: 4px 10px; cursor: pointer; }
.card:has(input:checked) { border-color: var(--brand); box-shadow: 0 0 0 2px var(--brand-soft); }
.card input { margin-top: 4px; accent-color: var(--brand); width: 18px; height: 18px; }
.card h4 { margin: 0; font-size: 15px; }
.card .sub { color: var(--ink-2); font-size: 13px; }
.card .why { grid-column: 2; font-size: 13px; color: var(--ink); background: var(--surface-2); border-radius: 8px; padding: 6px 8px; }
.tag { display: inline-block; font-size: 11px; font-weight: 700; padding: 1px 8px; border-radius: 999px; background: var(--brand-soft); color: var(--brand); margin-right: 6px; text-transform: uppercase; letter-spacing: .03em; }
.tag.training { background: #e0e7ff; color: #3730a3; } .tag.programme { background: var(--warn-soft); color: var(--warn); }
@media (prefers-color-scheme: dark) { .tag.training { background: #1e2550; color: #a5b4fc; } }
.checks { grid-column: 2; list-style: none; margin: 0; padding: 0; font-size: 12px; }
.checks li::before { display: inline-block; width: 18px; font-weight: 700; }
.checks li.pass::before { content: "✓"; color: var(--ok); } .checks li.fail::before { content: "✗"; color: var(--bad); } .checks li.unknown::before { content: "?"; color: var(--warn); }
.cards .btn.primary { align-self: flex-end; }

.composer { display: flex; align-items: flex-end; gap: 6px; padding: 8px; background: var(--surface); border-top: 1px solid var(--line); }
.composer textarea { flex: 1; resize: none; border: 1px solid var(--line); border-radius: 20px; padding: 8px 14px; max-height: 120px; background: var(--surface-2); outline: none; }
.composer textarea:focus { border-color: var(--brand); }
.round { width: 40px; height: 40px; border-radius: 50%; border: 0; display: grid; place-items: center; flex: none; background: transparent; color: var(--ink-2); }
.round:hover { background: var(--surface-2); }
.round.send, .round.mic { background: var(--brand); color: var(--brand-ink); }
.round.mic.recording { background: var(--bad); animation: pulse 1.2s infinite; }
@keyframes pulse { 0% { box-shadow: 0 0 0 0 rgba(185,28,28,.5); } 70% { box-shadow: 0 0 0 10px rgba(185,28,28,0); } 100% { box-shadow: 0 0 0 0 rgba(185,28,28,0); } }
.round svg { width: 20px; height: 20px; }
.recbar { padding: 6px 14px; background: var(--bad-soft); color: var(--bad); font-size: 13px; font-weight: 600; text-align: center; }

/* side panel */
.panel { background: var(--surface); border-radius: var(--radius); box-shadow: var(--shadow); border: 1px solid var(--line); padding: 16px 18px; overflow-y: auto; min-height: 0; }
.panel h2 { font-size: 15px; margin: 0 0 2px; }
.panel .hint { color: var(--ink-3); font-size: 12px; margin: 0 0 12px; }
.progress { height: 6px; border-radius: 999px; background: var(--surface-2); overflow: hidden; margin: 8px 0 14px; }
.progress span { display: block; height: 100%; background: var(--brand); transition: width .4s; }
.kv { display: grid; grid-template-columns: 120px 1fr; gap: 6px 10px; font-size: 13px; margin: 0; }
.kv dt { color: var(--ink-3); }
.kv dd { margin: 0; display: flex; flex-wrap: wrap; gap: 4px; align-items: center; }
.kv dd.empty { color: var(--ink-3); font-style: italic; }
.src { font-size: 10px; font-weight: 700; padding: 0 6px; border-radius: 999px; background: var(--surface-2); color: var(--ink-3); text-transform: uppercase; }
.src.voice { background: #ede9fe; color: #6d28d9; } .src.document { background: var(--warn-soft); color: var(--warn); }
@media (prefers-color-scheme: dark) { .src.voice { background: #2e1f52; color: #c4b5fd; } }
.chip { font-size: 12px; background: var(--brand-soft); color: var(--brand); padding: 0 8px; border-radius: 999px; }
.engine { margin-top: 16px; padding-top: 12px; border-top: 1px solid var(--line); font-size: 12px; color: var(--ink-2); }
.engine code { background: var(--surface-2); padding: 1px 6px; border-radius: 6px; }
.disclaimer { margin-top: 12px; font-size: 12px; color: var(--ink-2); background: var(--surface-2); border-radius: 10px; padding: 8px 10px; }

/* modal */
.modal { position: fixed; inset: 0; background: rgba(0,0,0,.45); display: grid; place-items: center; padding: 16px; z-index: 10; }
.modal-box { background: var(--surface); color: var(--ink); border-radius: var(--radius); max-width: 640px; width: 100%; max-height: 85vh; overflow: auto; padding: 18px 22px; box-shadow: var(--shadow); }
.modal-box header { display: flex; justify-content: space-between; align-items: center; gap: 8px; margin-bottom: 8px; }
.md h3 { margin: 6px 0 4px; font-size: 20px; } .md h4 { margin: 14px 0 4px; font-size: 14px; text-transform: uppercase; letter-spacing: .04em; color: var(--brand); }
.md p, .md ul { margin: 4px 0; } .md ul { padding-left: 20px; }

/* ---------- staff dashboard ---------- */
.staff { display: grid; grid-template-columns: 360px minmax(0, 1fr); gap: 20px; padding: 20px; flex: 1; min-height: 0; }
.list, .detail { background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); box-shadow: var(--shadow); overflow-y: auto; min-height: 0; }
.list header { padding: 12px 14px; border-bottom: 1px solid var(--line); position: sticky; top: 0; background: var(--surface); }
.tabs { display: flex; gap: 6px; flex-wrap: wrap; margin-top: 8px; }
.tabs button { border: 1px solid var(--line); background: var(--surface); border-radius: 999px; padding: 2px 10px; font-size: 12px; }
.tabs button[aria-pressed="true"] { background: var(--ink); color: var(--surface); border-color: var(--ink); }
.case-row { display: block; width: 100%; text-align: left; border: 0; border-bottom: 1px solid var(--line); background: transparent; padding: 10px 14px; }
.case-row:hover, .case-row[aria-current="true"] { background: var(--surface-2); }
.case-row b { display: block; }
.case-row small { color: var(--ink-3); }
.status { font-size: 11px; font-weight: 700; padding: 1px 8px; border-radius: 999px; text-transform: uppercase; float: right; }
.status.pending_review { background: var(--warn-soft); color: var(--warn); } .status.approved { background: var(--ok-soft); color: var(--ok); } .status.rejected { background: var(--bad-soft); color: var(--bad); }
.detail { padding: 18px 22px; }
.detail h2 { margin: 0; } .detail h3 { font-size: 13px; text-transform: uppercase; letter-spacing: .05em; color: var(--ink-3); margin: 22px 0 8px; }
.grid2 { display: grid; grid-template-columns: repeat(auto-fit, minmax(260px, 1fr)); gap: 16px; }
.box { border: 1px solid var(--line); border-radius: 12px; padding: 12px 14px; background: var(--surface-2); }
.note { white-space: pre-wrap; }
.transcript { max-height: 280px; overflow-y: auto; display: flex; flex-direction: column; gap: 6px; }
.transcript .bubble { max-width: 92%; font-size: 13px; }
.decision { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; }
.decision label { display: flex; flex-direction: column; gap: 4px; font-size: 12px; color: var(--ink-2); }
.decision input, .decision textarea { border: 1px solid var(--line); border-radius: 10px; padding: 7px 10px; background: var(--surface); }
.decision .full { grid-column: 1 / -1; }
.decision .actions { grid-column: 1 / -1; display: flex; gap: 8px; justify-content: flex-end; }
.empty-state { color: var(--ink-3); text-align: center; padding: 40px 16px; }
table.audit { width: 100%; border-collapse: collapse; font-size: 12px; }
table.audit td, table.audit th { text-align: left; padding: 6px 8px; border-bottom: 1px solid var(--line); vertical-align: top; }
.login { max-width: 360px; margin: 80px auto; background: var(--surface); padding: 24px; border-radius: var(--radius); box-shadow: var(--shadow); display: flex; flex-direction: column; gap: 10px; }
.login input { border: 1px solid var(--line); border-radius: 10px; padding: 8px 12px; background: var(--surface-2); }

/* ---------- small screens ---------- */
@media (max-width: 860px) {
  .layout { grid-template-columns: 1fr; padding: 0; gap: 0; }
  .phone { border-radius: 0; border: 0; }
  .panel { display: none; }
  .panel.open { display: block; position: fixed; inset: var(--topbar-h, 56px) 0 0 0; border-radius: 0; z-index: 20; }
  .logo small { display: none; }
  .topbar { padding: 8px 16px; }
  .topbar .pill, .topbar .staff-link { display: none; }
  .staff { grid-template-columns: 1fr; padding: 12px 16px; overflow-y: auto; }
  .list, .detail { overflow: visible; }
  .list { max-height: 40vh; }
  .decision { grid-template-columns: 1fr; }
}
@media (min-width: 861px) { .only-mobile { display: none !important; } }